Generative AI - Policy & Risk

The video addresses the development of organizational policies for using generative AI tools like ChatGPT. It emphasizes that large language models are probabilistic, meaning their responses can vary for the same query, which poses a challenge for setting definitive controls. Therefore, organizations are advised to implement looser guardrails that outline expected content types rather than strict controls. A key principle suggested is to view these tools as augmenting staff capabilities, with the responsibility for content and intent remaining with the individual using the tool. This becomes particularly important when AI systems interact autonomously with clients, necessitating careful constraint of topics to manage risks. The video also highlights the probabilistic nature of these systems, which may lead to unexpected, though not necessarily negative, outputs. Finally, it suggests establishing KPIs for monitoring and client feedback, acknowledging the complexity and limited direct control over these AI systems.